Refund policy
Returns and Refunds
If you have an issue with your delivery, or would like to return or report a damaged product please email us at:
30 Day Returns
If you have changed your mind about your order, You can return any unused items to us within 30 days of purchase and we will exchange or refund as requested. Items must be returned in saleable condition. You will be responsible for the return postage cost.
Refund processing time: 1-3 business days
Damaged Products
Whilst we package our items very carefully to ensure safe delivery, if you do receive any that are damaged or faulty then please contact us within 30 days of purchase and we will happily organise an exchange or refund.
Please return items to the following address:
Botanica Health
26 High Street,
Rusthall,
Kent
TN4 8RY
Please include your order number when returning items by post. Once we have received the items, the refund will be processed.